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Enhance performance and GROW your team

31st May 2018 | Beverly Landais

One of the most vital roles in business is knowing how to coach your people to do their best. A coaching style of management can give people valuable thinking space to consider all their options and overcome barriers that are preventing progress. Along the way, they will learn useful skills including how to tap into their resourcefulness, build their resilience and make better decisions. None of this happens by chance. You will enhance the effectiveness of performance conversations by acquiring coaching skills using professional frameworks, and learning how to pose compelling questions that have a positive impact. 

There are many coaching frameworks from which to choose. I suggest starting with the GROW Model as this is one of the most straightforward coaching techniques to learn and use. GROW stands for Goal. Reality. Options (or Obstacles). Way Forward (or the Will to Act). This model was originally developed in the 1980s by business coaches Graham Alexander, Alan Fine and Sir John Whitmore.  

Do remember to consult before you begin to apply coaching techniques, and to make sure that the person you are working with is comfortable with the approach. Coaching by stealth rarely ends well. 

Here is how the GROW Model works: 

First, get clear on the Goal to help you focus the conversation. Then consider the Reality of the current situation (look for evidence and examples). Next work through the Options (or Obstacles) to achieving the Goal. Finally, focus on the Way Forward (or Will to Act) by settling on the steps that will help reach the desired Goal. 

Practice using compelling coaching questions that enable the skilful use of the GROW Model.  Some examples are below: 

  • What do you want?
  • How can you achieve it?
  • What support do you need?
  • How can you obtain this support?
  • On a scale of 1-10, how committed are you to do this?
  • What prevents this from being a 10?
  • What can you do about this?
  • Success is a choice. How can you choose to be successful about this?
  • When will you do what by when?

Wrap up with a few minutes of reflective practice to consolidate the learning experience, capture the output and firm up next steps. 

Be useful to your people and help them to shine. Learn to use the GROW Model and begin to have more productive workplace conversations. Likely you will be surprised at how many ways your team will find to deliver the continuous improvement and innovative thinking that is necessary to stay ahead in business. 

31st May 2018 | Beverly Landais

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Chartered Financial Plannner, Wealth Management Firm

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Chartered Financial Planner, Wealth Management

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Managing Director, Healthcare Revenue Management

"I found Beverly’s style to be effective, in that it was left to me to do much of the talking and therefore the ‘answers’ were drawn out from me/in my words rather than being given to me on a plate. Beverly’s open questioning approach was effective. [The sessions] were probably more demanding than I expected, in that I had to think hard during the sessions and I found some questions challenging (although Beverly did warn me that would be the case at the start of the first session)."

Chartered Financial Planner, Wealth Management
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