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Enhance performance and GROW your team

31st May 2018 | Beverly Landais

One of the most vital roles in business is knowing how to coach your people to do their best. A coaching style of management can give people valuable thinking space to consider all their options and overcome barriers that are preventing progress. Along the way, they will learn useful skills including how to tap into their resourcefulness, build their resilience and make better decisions. None of this happens by chance. You will enhance the effectiveness of performance conversations by acquiring coaching skills using professional frameworks, and learning how to pose compelling questions that have a positive impact. 

There are many coaching frameworks from which to choose. I suggest starting with the GROW Model as this is one of the most straightforward coaching techniques to learn and use. GROW stands for Goal. Reality. Options (or Obstacles). Way Forward (or the Will to Act). This model was originally developed in the 1980s by business coaches Graham Alexander, Alan Fine and Sir John Whitmore.  

Do remember to consult before you begin to apply coaching techniques, and to make sure that the person you are working with is comfortable with the approach. Coaching by stealth rarely ends well. 

Here is how the GROW Model works: 

First, get clear on the Goal to help you focus the conversation. Then consider the Reality of the current situation (look for evidence and examples). Next work through the Options (or Obstacles) to achieving the Goal. Finally, focus on the Way Forward (or Will to Act) by settling on the steps that will help reach the desired Goal. 

Practice using compelling coaching questions that enable the skilful use of the GROW Model.  Some examples are below: 

  • What do you want?
  • How can you achieve it?
  • What support do you need?
  • How can you obtain this support?
  • On a scale of 1-10, how committed are you to do this?
  • What prevents this from being a 10?
  • What can you do about this?
  • Success is a choice. How can you choose to be successful about this?
  • When will you do what by when?

Wrap up with a few minutes of reflective practice to consolidate the learning experience, capture the output and firm up next steps. 

Be useful to your people and help them to shine. Learn to use the GROW Model and begin to have more productive workplace conversations. Likely you will be surprised at how many ways your team will find to deliver the continuous improvement and innovative thinking that is necessary to stay ahead in business. 

31st May 2018 | Beverly Landais

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"I highly recommend Beverly for her coaching skills. She is accomplished in adapting her style and techniques to ensure that she works effectively with a member of a team. Getting to the route of the person’s blocks and helping to get them to take accountability, working with them to ensure that they get the best out of her time. I was incredibly impressed with her professionalism and work ethic whilst remaining warm and engaging and getting people to work in a more open, responsible manner. "

Nicky Acuna Ocana, Managing Director, Ambition UK

"I start my new role as in house lawyer on Wednesday. I want to thank you for all the support you have given me. I have valued it immensely and it has made a real difference to my belief in myself. I have learnt so much from you. Thanks again, I hope you can feel that you played a significant part in my current success."

General Counsel, Global Security Company

"Beverly’s hands-on leadership has revitalized Baker & McKenzie’s marketing model. She is involved in local decision-making and global initiatives and has restructured Baker & McKenzie’s London communications and business development function into an integrated team collaborating with the firm’s lawyers and marketers worldwide."

Comments of Judges – Beverly Landais, winner of UK Marketing & BD Director of the Year 2008 at The Legal Marketing Awards 2008

"Beverly is an exceptional coach. I've worked with a number of coaches over the years and Beverly has been by far the most effective and the most practical. Beverly seamlessly blends being both incredibly well qualified professionally with being absolutely genuine and natural in the application of her work. Beverly worked with me to help define specific desired outcomes for our time together and then created an actionable plan to achieve my goals. Beverly shares relevant resources and templates immediately after our sessions that are appropriate to the situation, and they have been incredibly useful to this day. Thank you, Beverly! "

Luke Gregory, Global Business Marketing - Facebook
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